Royal Mail Track & Trace is Pointless
I sent a parcel to Sweden on Friday – some binoculars I’d sold on Ebay. Because I sent them International Signed For, I got a tracking number to use on royalmail.com. Entering this number on Friday resulted in a message saying that the parcel hadn’t yet been entered into the system, and to wait to the next day. Fair enough – this isn’t exactly Fedex or UPS, and I posted them at a rural post office in Hursley.
But after entering the number on Saturday, I got this message: ‘We have received your item, posted on 21/07/06 and it is being processed for delivery abroad.’ Well, duh. This gives me no useful information. I posted it to a foreign country, so what else would I be expecting? And I know when I posted it. How much longer is it going to take? Are there any delays at the moment? That’s what I want to know.
After entering the number on Sunday, I got: ‘Your item, posted on 21/07/06 with reference xxx has been passed to the overseas postal service for delivery in SWEDEN.’ In other words, Royal Mail have no link to a foreign tracking system, so can’t tell me anything more about it.
Is this really the best the Royal Mail can do? Some tracking systems actually provide some useful (or at least reassuring) information – a historical record of which depot a parcel went to, and when. I know this is a cheap-ish service (eight pounds for about 450 grams), and perhaps Royal Mail can’t stretch to that. But my conclusion is: if you actually want to track your parcel closely, don’t bother with the Royal Mail.
The one time I needed proof of delivery (for a Court Case) the Track & Trace system could not locate my Recorded Delivery letter. Worse still the Help Line/Customer Services kept telling me it was lost and there was nothing that could be done because Recorded Delivery is not a priority service. I could not believe I was being told it is no different from 1st and 2nd mail, apart from getting a signature at the other end – well that was the idea!
However, when I insisted a further seach be undertaken some bright spark checked the epod (electronic proof of delivery) system to confirm my letter was indeed lost – it did the opposite – my letter was delivered and a signature given!
Apparently the Track & Trace system had not been up-dated (for one month according to the date of my letter!).
In future I will not waste time when the Track & Trace system or Customer Services say my letters are lost – I will ask immediately for an epod search.
Hope this helps someone else.
Sarah
29 Jul 06 at 03:07:07
After sending a recorded delivery letter which has apparently been lost, I sent a second letter Special Delivery.
When checking on the Track and Trace system instead of a signature, someone had printed “given to Peter.” Four telephone calls later I am still none the wiser as to who Peter is, he was not the intended recipient of my letter, and I still have no idea if my letter was delivered.
I notice it is called a track and trace system rather than service.
Sue
22 Aug 06 at 12:08:04
Sent a parcel from Birmingham to Barrow by 1st class recorded delivery. Never received. Now told that I cannot make a complaint as it has not been 15 working days since date of postage. What’s worse is that I cannot replace the documents in the parcel and cannot cashback from my mobile service provider. ROYAL MAIL SUCKS. BOYCOTT ROYAL MAIL!
Another Sue
6 Sep 06 at 16:09:05
I Tried to ttrack a parcel sent via royal mail recorded delivery and i was told that ” Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.
Information on your item is not yet available online.”
Whats the point in tracking a parcel after it has already been delivered, i dont need to go online to see if i have recieved my package yet.
Utterly useless.
Chris
12 Sep 06 at 12:09:56
After reading your posts, I could not help but find you all very funny!
Royal Mail has the best first class mail delivering system in the world, you might laugh at it, but you don’t realise is that as soon as the “other” mailing houses start delivering our normal mail, how much fun you going to have fun trying to find out whos delievring your mail and who must I contact to find out. Currently in Germany it will cost you plus minus a poun for a first class stamp! and then first class is like far worse than second, in fact Royal Mail operations are so well streamed lined that second class will be deliver the same time as first clas or a day later! Postcomm has taken Royal Mails Monopoly Protection as, this in the long run will only hurt us the general public and not the “other” mailings house are not interested in normal door-to-door deliveries they only want the money making parts. Have a quick look at DHL’s track & Trace….they have 4 diffrent ones! good luck just tring to find the right one to track it one!
Eugene
23 Sep 06 at 11:09:37
Eugene, thanks for your comments. I have to admit I haven’t got that much first-hand experience of other countries’ mail-delivery systems. But based on what people tell me, I find it hard to believe that we have the best first-class mail delivery system in the world. My personal experience is that at least 25% of first class mail is late (my definition: over 2 days past the day it was sent).
I also believe it’s fundamentally immoral to stop other companies entering the postal market (for much more discussion on this stuff, see my other postings on this blog). It may of course lead to some confusion, particularly if Postcomm continues to interfere, but deregulation in the long run should lead to some innovation in the postal market, if done properly.
andrewferrier
23 Sep 06 at 18:09:27
I am waiting for a recorded letter to be sent to me which contains important documents. It is now 11 days late and I have the usual problems with Royal Mail their website tells me “Not yet delivered come back later” and customer services they just tell you on the phone “it is in transit and will be with you in the next two to three days”. The idea that Recorded Signed For items are only tracked after the item has been delivered is totally useless to me.
I just want to known where my letter is and why it is taking so long to get to me!! The service of Royal Mail is shocking to say the least.
Paul
9 Oct 06 at 20:10:07
Hi,
I worked for Royalmail upto the end of last year. The vast majority of parcels/letters with Special Delivery or Recorded get delivered. Unfortunately when it happens to you, you don’t care about the one’s that suceed. The Recorded product is a bit of a joke and I’m plenty of them do not get signed for. It depends on the delivery office it is being delivered from and how hard they enforce product specification.
Special Delivery is very good and quite cheap compared to other operators, but the problem is the lack of information whilst in transit and information such as which depot it is currently at should be possible.
I am now working for the competition so you are right in the sense that working out who is responsible for what is going to be become more interesting.
Watch this space
Jon
23 Oct 06 at 14:10:36
Jon, thanks for your comments, it’s always good to hear from someone who actually works in the industry. I guess the practical upshot is, send Special Delivery if you care about it (or Fedex it instead).
I will indeed watch this space intently.
andrewferrier
23 Oct 06 at 17:10:32
I used to work in the call centre for the ‘service’ you are talking about and it was atrocious. We, as operators would get the blame for undelivered items from customers, when it was actually the fault of post/delivery people who failed to deliver items and Royal Mail for their geriatric computer tracking systems.
Verity
29 Oct 06 at 12:10:38
well i thought i’d fill you guys in with some info, i work at royal mail customer services and royal mail handles 80 million items a day so you’re very lucky to even recieve your letters! basically the customer is either ringing to complain that their mail is being delivered to their neighbour, or that we have lost a package of theirs, and because its first class all we can say is, “im sorry sir but i’m afraid we cannot track items of first class mail so there is no way of finding out if it has been delivered or where it is” its also impossible to get hold of any delivery office by phone. and as for track and trace, we use an inside system that tells us where your parcels are going and they are checked in at every checkpoint, so we get information, but half the time EPODS don’t work so the system is pointless.
thats about it really. royal “fail” in a nutshell
souch13
3 Nov 06 at 23:11:18
Next time you send something to Sweden you can track in on http://www.posten.se and on the first page there you put in the code..
Martin
14 Nov 06 at 23:11:08
I contacted Royal Mail about failure to obtain a signature for an important document. Their response was to give me 6 free Ist Class stamps and recommend that I use Special Delivery. They completely ignored that I pointed out that in their blurb on the receipt for using Track and Trace they say “ideal for items you may need to prove were received,like job applications or legal documents.”
That is except when they don’t bother to obtain a signature! In all I have had at least 5 items for which proof of receipt was unavailable that I know have been delivered because the recipient has confirmed it personally.
I agree it is a very hit and miss system.
Bill
18 Nov 06 at 08:11:13
According to my local post office it is no longer possible to use track and trace with recorded delivery items..
russell
21 Nov 06 at 16:11:25
Yet again Royal Mail Special Delivery tracking is working wonders. Apparently my parcel was delivered at 11am this morning.
It’s now 1pm and nothing has arrived. Royal Mail say it was a mis-scan. Drivers scanning so to not miss targets?
Peter H
30 Nov 06 at 12:11:56
Russell’s local post office is talking nonsense. I’ve checked up on a ‘Recorded Signed For’ as recently as this week and it still works when they’ve bothered to obtain a receipt. The item I checked said they had left a ‘while you were out’ card. So I checked just now and it now says it was delivered on 1st December
Bill
2 Dec 06 at 10:12:20
Hi, I delievered an important manuscript to a publisher exactly four weeks ago using recorded first class mail. (signed for). Today having heard nothing from them for four week, I’ve gone online at royalmail.com and entered my tracking number… it says:
“Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.
Information on your item is not yet available online. ”
-But I sent the item four weeks ago… any ideas? After reading past suggestions here, I guess I’ll phone them up and ask about the EPOD… thanks.
David
7 Dec 06 at 12:12:56
-Ok so I phoned them up and, as expected, they revealled that they have lost my mail.
David
8 Dec 06 at 12:12:50
Commiserations for David, that’s the bit that makes a total mockery of the
“ideal for items you might need to prove were received,like job applications or legal documents.” I wonder if there is a case for false representation? Ideal except when they lose them ?
Just wondering……..
Bill
12 Dec 06 at 19:12:15
ive been waiting since 22nd november for a recorded parcel , royail mail said that the sender has to sort it out but as i bought it of ebay and any1 who uses ebay will no that not all sellers are helpfull. the seller has asked me to sort it out myself. does anyone no what i can do about this cause this is a joke the items where for my daughters christmas… royal mail need to sort it out its a joke.
kellie
13 Dec 06 at 11:12:43
Kellie, seems to me it’s quite clear: your contract is with the seller on Ebay: they paid Royal Mail to deliver the parcel to you. I don’t think Royal Mail are responsible to you here. You should chase the seller and insist that they resolve the problem through Royal Mail or compensate you. If they refuse, you should report them to Ebay.
andrewferrier
13 Dec 06 at 12:12:21
you should try doing this outside royal mail see how you get on and the difference in cost please dont tell me its cheaper or a better service because i have done it and believe me you dont know how lucky you are to have royal mail
anon
19 Dec 06 at 16:12:58
Got the problem with recorded telling me its delivered…and I don’t have it. Just waiting for the ePOD to become available now so I can see who the hell has my xmas pressies.
R
29 Dec 06 at 21:12:03
I have posted my passport out via Special delivery next day guaranteed by 1 pm. 7days after; my post is still in process. After many complains, still no movement. It seems that customer service centre staff do not even care! Finally, I made a further complain to the board of director. I did receive few phone calls afterwards. But they still don’t know where passport is!!
My suggestion is that you should never trust or even use Royal mail when you send important documents! Royal Mail just offer terrible customer service, ridiculous communicate! They just don’t care your post at all!!!
Jane
26 Jan 07 at 13:01:35
Mmmmmm 20 odd disatisfied customers here but I guess many thousands of satisfied ones out there too. If you have a complaint then you are more likely to blog it than someone who thinks the service is great.
Any business that operates on such a massive (and I mean massive!) scale as Royal Mail, will have a percentage of failures but the vast majority of mail gets to its destination safely and on time and a percentage of that that doesn’t is because the item is wrongly addressed or is sent with underpaid postage or is not packaged properly or the the sender never sent it in the first place! Yes I do work for RM and am proud of the service we give.
Next time a TNT or DHL van trundles down your lane to your little cottage in the middle of nowhere ask the driver how he managed to find you. I’m sure he will reply “the postman told me!”
Andy
30 Mar 07 at 23:03:43
Best one I ever had was a signed for the postman delivered but said didn’t need signing for. When i checked the website later it had been signed for by someone else, not me, so how much value can be ascribed to a signature?
All in all Royal mail is pretty good as Eugene says. Like british Rail et all, it only goes to the dogs when Politicians get involved.
CJ
2 Apr 07 at 12:04:59
Jane,
Smae case with me.Royal mail has lost my passport and just the envelope has reached the DVLA office(so they claim).I too have spoken to lot of customer support personnel(whatever that means!!) in both royal mail and dvla but no help.All roayl mail is to make a claim of 32£ and they cannot track my passport.How did u get to talk to the board of director? what u did on your passport? the worst case i need to be travelling overseas shortly as my wife is expecting our baby
AJ
Anonymous
25 Apr 07 at 14:04:07
‘Your item, posted on 21/07/06 with reference xxx has been passed to the overseas postal service for delivery in SWEDEN.’ In other words, Royal Mail have no link to a foreign tracking system, so can’t tell me anything more about it.
OR…… The Swedish Postal Service are unable to provide any further information!
Mark
27 Apr 07 at 16:04:08
I deal with royal mail for everyday 7 days a week and from time to time i do encounter problems with there services. I post parcels and mail from the Post Office Monday to Saturday and sunday i post small items in the post boxes. The royalmail recorded signed for service is useful as it enables me to claim for the item cost if the item is lost. Sometimes royalmail do not update the system or a local delivery office does not pass the barcode sheets back to Head Office where they are scanned online and to the custermer services department. This then means the system tells you that it has not been delivered but with a little bit of effort on the phone and speaking to local delivery offices they can normally tell me who signed for the items. The services they provide are very good to say they handle 80 Million pieces of mail a DAY!
Matthew Atkinson
5 Sep 07 at 20:09:20
I’m from Denmark and have received parcels send from the UK many times. But this is the first time I’m using their track and trace option and this is the answer I get: “Information on your item is not yet available. If the International Signed For® item was posted today please note that the majority of items are tracked during the night. Please try again tomorrow.” Now tomorrow is actually today since it was posted yesterday morning. Compared to the experiences I’ve read above this is still very early, but if I compare it to the Danish similar track and trace service it is very poor. In Denmark the parcel is immediately updated online and you follow it all the way until delivery with updates several times even though it might only take one day for delivery.If my parcel status won’t be updated before after delivery!? then indeed as the headline reads the Royal Mail track and trace seams utterly pointless.
Mads
21 Sep 07 at 11:09:24
I post parcels abroad and within the Uk at least three times per week. If you want to post abroad, always use Airsure. This does offer a track and trace service in this country and abroad. Air Mail and International signed for can only be tracked up to leaving this country.
For the UK I use Special Delivery which is a signed for, either next day by 1pm, or next day by 9am service. I can honestly say that I have had no problems at all with Royal Mail, but did have to ask a number of questions before I started posting a year ago, to ensure I had exactly the right service at the right price.
Even during the current strikes Special Delivery and Airsure are treated as priority and have got through. If theirs anything you’re unsure of and need advice concerning posting Royal Mail Customer Services are (amazingly!) polite and helpful. 08457 740 740
Sarah-Jane
Sarah-Jane
12 Oct 07 at 09:10:14
According to the Royal Mail’s FAQ:
http://www.royalmail.com/portal/rm/content1?mediaId=22700571&catId=400034#13300224
‘We track all Airsure® items until they leave the UK and then the item is handed over to the destination country’s postal service as a priority item.’
I think that’s their euphemism for not tracking items once they leave the country. So I suspect this service suffers from the same problems as I described.
andrewferrier
12 Oct 07 at 11:10:55
I recently brought an item off ebay (a radio scanner) but was faulty
I returned it by recorded delivery 1st class..I checked the track/trace to see that it had been delivered so I contacted the seller who told me that they had not received it..after ringing the royal mail customer service I was told it was signed for and the sig was not the person i had sent it to
anyway I had a email back from customer services to say that they have no evidence that it was not delivered and thay could not help me any further…so now i am £70 out of pocket..the seller told me that was Bull and checked with her neighbors now what do I do?
Thank You
Rikky
15 Oct 07 at 19:10:46
Eugene is talking out of his arse. The mail service in Japan is so good that I still can’t believe how efficient it is after 8 years of living here. They deliver on Sunday’s, if you’re not in and call them, they come round and deliver it within 30 minutes. They trip over themselves to be as polite and helpful as possible and they deliver until 9pm. The Royal Mail is 100% shite in comparison. No strikes here either. For ANY reason. Japan would just replace the lot of them if they even thought about it.
Chris
25 Oct 07 at 02:10:42
I agree with you totally. I sent an important gift overseas, and the company was professional enough to offer me a Royal Mail tracking code. I’ve been refreshing their site for three days now, and it keeps on telling me that “and it is being processed for delivery abroad.”
Why they would need three days I don’t know. Maybe they’re staring at the parcel and trying to will it (Jedi-style) to fly on its own to the destination?
Michael
4 Nov 07 at 22:11:32
i sent a parcel recorded delivery at point of posting i got no reciept now the ebayer saying he not recieved parcel and i got no proof of posting it so no way of tracking it so any idears.
mark smith
12 Nov 07 at 23:11:53
I bought a model from the USA, which was posted via USPS. I received a letter from RM stating that I had to pay £23 VAT plus £8 admin fee(8 BLOODY QUID!!). I sent a cheque to them for £31, and waited excitedly for my parcel to arrive. After a week had passed I had still not received it, so rang the sorting office, to be told that it was still there and had to be collected. After travelling 18 miles to the depot I had to wait nearly an hour for them to find it! When I asked the young lady why, after $35 was paid to have this delivered to my door I ended up having to collect it I was greeted with a shrug!. ROYAL MAIL??? It’s an insult to the coat of arms that it is still allowed to display
Pat
17 Dec 07 at 16:12:00
Royal Mail are a bunch of complacent bastards. I sent a Christmas gift special delivery on 18th (guaranteed to be delivered by 19th); it’s now 22nd and it still hasn’t arrived. The track and trace system spouts its usual crap about the parcel currently being processed and to try again later.
Anyone who has posted on this site defending Royal Mail is unbelievably smug and self-righteous. How can anyone possibly take the side of the business over the consumer? Big deal if they handle 80 million items a day – I can’t believe that this fact is being touted as some kind of miracle. Anyone who cites it is obviously being sucked in by the advertising bullshit of this ridiculous company. The Royal Mail employees who smarmily defend and suck up to their employer obviously get some kind of pathetic ego kick out of being associated with a big (and supposedely high quality) organisation. They spout the compacent company platitudes that are in place to prop up staff morale, not giving one solitary crap about the frustration and grief that incompetent service can cause to the customer. Their posts on this site ought to be removed.
And as for the customers who have posted here to defend RM – well, is it really in your interests to go to the trouble of publicly defending this organisation? Even if you personally have had no problems with their service, you should be at least indifferent in your attitude, and open to the possibility that service has been poor for other people. But to actually defend Royal Mail? Why? Do you actually feel sorry for a large organisation whose directors award themselves huge paychecks ? (the IT director got paid £1 million in 2005; see http://management.silicon.com/itdirector/0,39024673,39130465,00.htm) Do you actually think they need defending? No, it’s we the consumers who need defending, so think twice before you sleep with the enemy.
I hate the way in which companies like Royal Mail blow their own trumpets, boasting about how great their service is when in actual fact, in some respects it can be utter crap. I’d have a lot more respect for them if they were to admit it when they fouled up and to apologise unreservedely, as well as handing out considerable compensations to disappointed customers (i.e. not just six 1st class stamps). Not only should they reimburse the postage costs (and, in the case of lost items, the total cost of the contents of the package, and any postage costs incurred from having to send in a claim form and telephone bill costs from having to speak to their customer services), but also award a bonus payment to customers to compensate for the frustration, disappointment and needless effort expended in their efforts to locate the parcel/letter. That would be a positive gesture. Such compensation costs could easily be met if Royal Mail’s directors were willing to take even a modest pay cut (from their already ridiculously inflated salaries). But, of course, they wouldn’t be, because they’re self-seeking, egotistical low lives.
Steve
22 Dec 07 at 22:12:31
Where do all the missing parcels go??
On 20th Dec, I sent a lady an item she purchased from me thru ebay 1st class recorded delivery; (along with 3 other parcels). The other 3 arrived the next day.
This 1 parcel must have sprouted legs and done a runner…as it still has not been delivered to the addressee, it is not in Royal Mails System apparently, the track and trace service is telling me that no info can be given until a signature is given, nor has the item been returned to me (via the return to sender system (on the back of the parcel)!!
So where do they go?
Does royal mail get burgled often?
Do the employees…feel at the package and think “oo this one is interesting..and smuggle it home in their lunch box”.?
Oh perhaps there is a postal gremlin that steals random packages!! (Just like the washing machine gnome who steals only 1 sock!!)
Or just maybe Royal Mail need to do a bit of house keeping. Not leaving every thing up to machines. Check bins before emptying them into larger waste units. Check machines, and under them to see if any items have been dropped.
H
7 Jan 08 at 20:01:46
I sent some very important legal documents to court via “Track & Trace” last year … 2 weeks later there was no signature recorded and there never has been!
It turned out in the end, the documents were delivered and a signature was never taken. How can this happen??
It took me 3 weeks to determine that the documents were delivered … absolutely pathetic! What on earth is the point of this ridiculous system?!
Mimi
21 Jan 08 at 15:01:04
‘Track and Trace’ isnt the only problem… Get this for an excuse. I sent a letter to client on the 31st October for signed for delivery.
Went through the usual procedure, checked online, item still not delivered, filled out an online claim form and Posted that on the 20th November.
Finally received correspondence from Royal Mail on the 4th January – indicating that they would be sending a letter to the recipient.
Now the best part…. Just recieved a letter back from Royal Mail. Baring in mind this is a signed for item i.e. somoene has to sign for it…
Dear…..
Thanyou for your complaint, I am sorry to hear that we failed to deliver an item of mail addressed to….
Our priority is to provide etc etc
We have written to the person you sent the parcel to, but have not received a reply, SO WE MUST ASSUME THAT WE HAVE DELIVERED THE PACKAGE…..if this is not the case,could you please ask the addressee to confirm this to us…
So royal mail have not got a signature or a record of the arrival but because the recipient did not respond to their enquiry they PRESUME the item was delivered… well is it me or its that the most crazy claim ever…
Well of to go ring the on their 0845 number…as they do not bother responding to email complaints…
Will keep you updated…. sure its going to get worse before getting better.
Alex
23 Jan 08 at 15:01:50
Update:
After a heated argument it appears that the letter above was only to ‘help them’ with an investigation.
Despite me loosing just under £30 because I did not sent the item by special delivery with additional consequential loss cover, regardless that until now this has never been offered to me.. then my claim will only cover the cost of postage…
Well as long as the ‘Peoples’ Post Office make their money I suppose its OK!
Question
Is Royal Mail Track and Trace Pointless
Answer
Yes
Well that me finished…Off to go fill out another Loss form as yet another item has gone missing!!
Alex
23 Jan 08 at 16:01:09
I have had a number of packages sent to me recorded delivery – they have never arrived. But the post office say they have been signed for by me!!!
What do I do in this situation. I reckon the postman has had them but it’s my word against theirs – any suggestions?
Thanks
tom
15 Feb 08 at 12:02:26
So what happens to all this lost mail?
Just reading this blog makes me think that either Royal Mail must have a huge stack of “lost” mail lying in every delivery office, or they have single handedly advanced global warming by burning huge pyres of the stuff.
Really, what conclusion can one reach other than P.O. staff must collectively have tons of mail stashed, because they couldn’t be bothered delivering it.
I’m a cynical public servant!
Alan
25 Feb 08 at 13:02:01
I found these postings because I was looking for a Royal Mail e-mail address. I live in the States, and ordered a vintage bottle of wine from London for my husbands birthday. The wine sellers sent it via Royal Mail, and gave me the tracking number. Every day I check the tracking on Royal Mail’s website, and all it says is, “We have received your item, posted on 28/11/08 and it is being processed for delivery abroad.” And now it’s the 9th of December. I am very frustrated that they’ve held it so long. I’m beging to worry I wont get it ontime for my husbands birthday.
Meredith
9 Dec 08 at 23:12:54
after how many days did you received your parcel?
I’m waiting for 15 days now…
dimitri
25 Feb 09 at 18:02:27
I have the same problem, parcel from China can be tracked ALL the way, from collection to delivery.
Our “postal sevice” is a joke compared to China.
As with you, tracking stopped at “parcel has been handed to overseas postal service to China”
So Sad
Phill
24 Apr 09 at 18:04:13
Eugene Stack no doubt.. he works for Royal Mail.
Anonymous
9 Aug 09 at 01:08:03
tracking and trace does not work because i have register a letter and i know that the person recieve the letter but track and trace said the letter doesnt not signed etc.This is misleading people.
pam
4 Sep 09 at 11:09:10
Track and Trace services offered by Royal mail is an eye opener experience, I do not believe a first world country will have something in common with the so called third world countries, the shocking aspect of the whole fraud is that this is been done by first class country to their citizens.
Is a shame, a cheap scam.
waoooo I enjoyed tracing my own item too, On it way, have been pass to Oversea blablablabla, please upgrade and tell me when it gets lost on transit
Amir
8 Sep 09 at 21:09:57
The moral to all of the above is: use DHL or similar. It’s more expensive but they are the professionals. Royal Mail is a bad joke
shaun
10 Sep 09 at 12:09:02
ok i have the ssme problem that so many people who have left comments have.
I bought an ipod off ebay from Italy on the 21st of december and the seller sent it the same day with international and signed for or whatever it is.
the seller provided me with the tracking numbers a few days later but 15 days later whenever i try to track it, it still says “We have received your item, posted on 21/12/09 and it is being processed for delivery abroad.”…
What the fuck!!!
does it mean it hasn’t been sent at all?????
how long is it going to take???
man i paid 10£!!!
probably i have lost close to 100 euros but i will never send anything through royalmail gain, i rather pay thrice to DHL, UPS and company
axiytuns
31 Dec 09 at 00:12:53
I agree with these comments of the stupid track and trace royal mail. I have been waiting on a parcel worth 320 australian dollars, 150 pounds. They said you parcel has been processed to hand over to australia and this has been a month since I have paid for it. It took a week for this silly woman to send it and its still not here. I have had so many parcels and have not had this problem before. I do know the American usps has great tracking and if the ebay sellers charge a little more your parcel never gets lost like this. What do I do ????
yvette
29 Jan 10 at 09:01:38
Oh yeah and I also put it down to the stupid people who sell things on ebay and rip you off for postage and send it in the cheapest possible way, no wonder all the mail goes missing because if you don t pay the postage companies a fortune for mail delivery they get away with accidently losing your mail, they don t have to worry because the person sending or receiving it doesn’t get their money back. What ever happened to customer care, like really I could not even find the help page for lost mail on their website I guess like all companies they really don’t want to know!!!!
yvette
29 Jan 10 at 09:01:01
put it into upsp track, it would work
hvl
7 Mar 10 at 04:03:47
The only safe way to send abroad is by Airsure. However this is not an option to countries like Italy who do not subscribe to it. I agree ISF is poor, but if the country of delivery doesn’t have on-line tracking it’s difficult to know what Royal Mail can do about it.
As to reliability of service- none of the private carriers are any better than Royal Mail, and all are a great deal more expensive.
A. McCaig
5 May 10 at 15:05:33
Hi,
Just had to add my look at this having been a Postman years ago, does anyone realise that when the Recorded item enters the postal sytem you rely 100% on the Postman doing his job, he looks at the Recorded item takes a strip off the Recorded label and puts it on a card this you then sign for, and being handed in to be reciorded at the sorting office.
Biggest problem a lot of them are too lazy to do it and sometimes just post through the door, this item if you check comes up lost, you can then claim for it, they must loose thousands in compensation.
By the way I sent a collectors coin using this method and they would not pay out due to it being cash, what a joke you are unable to spend it,being Queen Victorian plus it was wrapped in bubble wrap to disguise it.
You may just as well send First class and take a risk on it, only thing is you have to rely on other peoples honesty in having received it.
Ken
K. Williams B.E.M. I.S.M.
17 May 10 at 11:05:32
Hi Guys. I found a great solution the issue of tracking. I had an item shipped from UK to Albania and the only thing I could get from Royal Mail was: “passed to the overseas postal service for delivery in Albania”. I then checked the tracking system of Albanian post and then “voila!” all the steps and times in which the item has pasesed since entry to Albania (with exact times). So it is an option that you also check the postal service tracking system of the country where the itemn is shipped to.
hope this helps,
albanian_123
Albanian_123
24 May 10 at 09:05:01
Albanian_123: that only works if you have the tracking number in the right format for the overseas service. Royal Mail doesn’t give you this number, so it’s useless.
MV
30 Jun 10 at 18:06:51
Someone said “Use airsure”. Well I did. The status has said “passed to the overseas postal service for delivery in CANADA” for more than a week now. No ordinary airmail letter I’ve posted to Canada recently has taken this long. As this one contains a document on which someones job depends I decided to send by this “priority” service and pay an extra fiver. Now I’m left tearing my hair out. The tracking is crap, no indication of where the letter is at all, and “priority” is proving slower than normal mail.
Kath
18 Jul 10 at 08:07:21
Oh, and to Albanian_123, thanks for the helpful idea but my letter is not on Canada Post’s tracking system either.
Kath
18 Jul 10 at 08:07:19
TRACK AND TRACE
IM NOT THAT SHOCK TO HEAR THESE STORYS,I AV USED TRACK N TRACE A FEW TIMES AND THERES ONLI ONCE WERE I HAVE NEVER RECIVED THE ITEM,BUT I REALLY DONT THINK THATS TO DO WITH TRACK AND TRACE JUST GOOD POSTAL MAILING,AS THE POST ,MAN ON TWO OCASSIONS JUST POSTED IT IN MY LETTERBOX WITH OUT OBTAINING MY SIGNATURE.
GOOD LUCK
marie oconnor
29 Jul 10 at 11:07:18
I’m glad I found this blog because it gives me reassurance that my package (from UK to NZ) hasn’t been thrown down a black hole and that the standard (but totally useless) message is what everybody gets.
Reuben
2 Aug 10 at 03:08:11
Hi Guys,
I’ve looked into this and I’m happy again because the tracking has continued, but through NZ POST, for example http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/Tracking/?trackid=AA000000000GB
You can also do this with http://www.auspost.com.au so you must be able to do it for most countries.
They should really include a comment to tell you about this or are we all just stupid for not thinking about it?????
Reuben
2 Aug 10 at 03:08:28
I would like to suggest that the unions are partly to blame for the rubbish postal services that we have. Do you really believed that union-management negotiations ALWAYS break down, just around Xmas!?
The unions inhibit any change, as change usually means efficiency and, efficiency usually means that you need less staff to get the job done.
But, could any of you get a good night’s sleep, if you ran a post office tracking service that did the least to track items? Me neither.
Two tidbits for you – I won a Macbook Pro on ebay and it was posted August 31. All of that evening and the next morning, tracking information was that the item had been collected from the seller. There was no update, even 1 hour after the item had been signed for by me on September 1! Totally impressed with the speed of delivery, totally bewildered by the information systems.
Last one – if you’ve ever found your garden or street littered with those little red rubber bands, know this – the post office spends £500,000 annually to replace them. Ah, efficiency!
afro54
1 Sep 10 at 18:09:42
Use http://www.track-trace.com/post and you can select destination country (over 90 of) and it will trace where the parcel is.
Job done
headbear
14 Sep 10 at 13:09:40
This is a loooonnnggggg running thread!
I regularly use airsure to ship electronic development boards abroad and many foreign countries postal service web sites allow you to track the items internally using the airsure tracking number.
BTW, this also work on the Royal Mail web site with tracking numbers from some other countries (USA and Hong Kong recently).
Nial.
Nial
14 Oct 10 at 10:10:10
Another RoyalMail Airsure Recipient; 20 days today and no show from UK RM to Germany. For Deutsche Post the RoyalMail reference is an alien number.
I have my 150 Pounds stuck in a monkey business. My seller is god and he responds to one of my few emails with the info I can find at RoyalMail tracking: Your posted on a month ago is sent abroad for delivery in Germany. I guess the delivery should be after 9 months; it is not grown well yet. RM Policies are jokes.
Manehalla
17 Nov 10 at 14:11:04
All I can add is that I have used Airsure twice now and have had I occasion where the message on Track and Trace DID change to read that my item had been DELIVERED in Germany and the date was shown. BUT my second item (which I have checked HAS been received )still reads ‘ your item number XXX posted on the 19/10/2010 has been passed to the overseas postal service for delivery in Germany’. So, in theory, I am STILL waiting for the message to be updated since sodding October.. Useless if you want peace of mind over deliveries, you need to find another way of sending important items
Pat
19 Nov 10 at 10:11:39
Sent my important legal documents by Airsure on 4/11/10 to malaysia. Was assured it’ll have priority handling and full track and trace facility to destination. 2 whole weeks passed and not arrived yet. Checked with tracking, and all i get is – ….passed on for delivery within Malaysia. Also checked with malaysian post office and was told not in system yet. My package was supposed to get priority handling and is now taken longer than normal post and probably lying around in limbo land that nobody knows. RM is criminal in mis- selling the Airsure that is nothing short of NOT SURE! I can only pray that it will eventually get delivered somehow.Next time it’s DHL or similar. Best thing is to privatise RM and maybe they’ll be more accountable.
Eric
19 Nov 10 at 14:11:40
i have a business account with royal mail i was & i am sending lots of post every day, sometime we pay them for losing our items or posts apart from special delivery there no other service can be trusted by royal mail, claiming lost or damaged items will cost you more waisting times, international signed for is just telling you we have received you post nothing else…all services are craps…hope someone will challenge them
02086850050
6 Dec 10 at 18:12:39
Stumbled across this thread having spent the last day trying to track around 20 shipments I shipped on 26 November ROW (USA and CANADA) to the tune of approx £3000 – all sent Airsure – none delivered – tracking info shows the same as everyone else has already mentioned – ” Your item has been passed to the dlivery services in blah blah blah “. Spoke to my Business support people – they have no more access tracing wise than we do sitting in front of a computer screen! – Hello – why is that????
Anyhow my personal opinion in Royal Mail is indifferent – I do ship thousands of items and the vast majority do get there, but when you have an issue you get pretty much zero support
Also – the claims process loophole has now been changed so you have to prove value so say for instance I buy something for £10 and sell for £20 , Royal Mail will only comepensate the purchase price , it should be MARKET value – not wholesale price! and the compensation process takes weeks and weeks.
Another interesting thing for you all that I was privy to the recently living in Sandhurst – in the past couple of months one postman was discovered to have stashed more than 80,000 (yes eighty thousand ) items of mail in his house for his round and basically couldn’t be bothered to deliver them – this hasn’t made the news yet but is fact and goes back years . We had mail returned dated 2005 when they finally sorted through it all , so basically all you need is a rogue postie in your area and this can count for a significant amount of missing mail. Watch this space for BBCS news or Watchdog very soon
John
10 Dec 10 at 18:12:26
Royal Mail track and trace is as much help as a boil on a jockeys arse.Top dollar for a useless piece of information in the 21st century is not on.They don,t know where my parcel is and neither does anybody else but they have the money in their pocket so that’s fine.Never again.
BRIAN
31 Dec 10 at 00:12:06
Royal mail signed for items take an age to arrive as i’m finding out for myself. It’s taking 13 days and still no sign whatsoever and i’m even stooping low to asking all the postmen when i see them on the street. What a pain in the arse fucking cunts!
CAZZ
8 Jan 11 at 11:01:20
you know you can goto – http://www.track-trace.com/post – shove in the code – press track with options and then to “Select country” and normally you can track it further using that country’s postal service
Always worked for me
Gavin Owen
25 Jan 11 at 09:01:54
I have sent a recorded signed for delivery to India, but it has wrongly scanned and sent to Korea instead of India, they are unable to tell the status of the post , by using the bar code Korean postal services unable to track the tiem., can some one help me on this., I have posted the cover on 12th Apr 2011, they have sent it to Korea on 15th Apr instead of Inida..can some one help me wat to do here..I have spoken to Royal mail for 10 times , no use they are aksing me to wait till May 17th…very imp docs are there in the post and I can’t wait till then..
Cheers
AK
AV
28 Apr 11 at 14:04:18
I totally agree that Royal Mail is useless!!!!
We pay the extra for a service that we are continually told will be “helpful” to us ………uh NO!!!!
They certainly cannot deal with large numbers of signed for mail to one address e.g. DSS / Student Finance. it does make you wonder if our letters have been afforded the special attention in the first place!
Anne
6 May 11 at 12:05:14
Royal mail can only track up until the point of leaving the UK. You should then go to the destination country post office website and use their tracking system with the same code.
simon
25 May 11 at 22:05:35
Several years ago we complained about a valuable “sign for” package being left outside in full public view. The result was no mail for several weeks until we again complained and an “investigation” was undertaken by the managers – we both visited the sorting office personally and had a “discussion” to get that far. Mail resumed but no other resolution, even about the totally missing mail. Now we get even more stuff that requires a signature that is just delivered – I don’t complain I’m grateful it was delivered at all. I sent a very expensive camera (insured!) to N Ireland – the tracking was never updated and showed the parcel to be still in the system a month later. The recipient eventually (after 3 weeks) confirmed by email that he had received it 2 days after posting, in the end a good service, but poor comms. I suggest that everyone insure the stuff they send (I know its extra) but the resulting claims for apparent non delivery might prompt use of the electronics – perhaps even RFID tags and up to date recording/scanning equipment!!
keith
1 Jun 11 at 13:06:33
BTW its “Royal Fail” and “Parcel Farce”
keith
1 Jun 11 at 13:06:24
The best one I ever had was when my parcel was just not delivered for no reason what so ever. I was told on track and trace that it was being returned to sender so I rang customer services who told me that it was taken to my delivery address (parents address as they’re both retired and my dad is house bound so someone is ALWAYS in) but nobody was in to collect; and a ticket was left to collect from depot.
I explained that was a lie as someone is always in as my dad receives home-care and has to stay on an oxygen machine so never leaves the house; and despite this no such ticket was ever left.
The very snotty customer services worker said it was still my own fault as I could have gone to the depot to collect it. I said with no ticket I didn’t know it was at the depot and can’t collect without one!
There was no return address on the parcel so I asked could it just be delivered to my delivery address as it should have been in the first place… I was told it has to be returned to sender only as it is sitting at their sorting office while they work out the return address.
I tried and tried to get accross it was their failing to deliver the parcel in the first place and, since they would have to send it to the return address, why can’t it just be sent to the delivery address, it would cost them no less and everyone would be happy. Apparently this isn’t procedure and even me trying to give them my address as return address they had none of it.
They said the sender has to contact them with the return address, I got in contact and they gave them the address after the same argument.
A month later still nothing, we were both refused to claim, despite it now being nearly 2 months after failure to deliver.
It FINALLY turned up to the sender, the box had been destroyed (presumably this was part of the ”we will open it to see if the return address is inside” procedure – using a chainsaw) – 2 items were missing (stolen, no other word for it) and the rest were smashed beyond recognition (why is beyond me!!).
This was in the same month Royal Fail had delivered 2 other parcels to different wrong addresses (getting different signatures each time) so they were lost forever.
It’s just a comically run service!
Tristan
15 Jul 11 at 11:07:52
Oh and also anyone using the whole (we’re a giant company so some things will occasionally go amiss) have a re-think. I work in the NHS – when something goes ”amiss” we hit the headlines.
Yes, mistakes happen; but there has to be accountability. The NHS has big investigations if a medical error occurs and pays out masses in compensation. Ok having the wrong leg amputated is a bit more extreme than a digital camera going missing for example… but at least the NHS says sorry, admits fault and attempts to learn from it.
RM makes thousands of cock-ups every day and never apologises (properly) for a single one and is quick to blame the consumer (incorrectly addressed, insufficient postage etc) but what do they do with them?
As mentioned by someone earlier – do the post gremlins eat them? Or are they held in a massive ”lost post” warehouse?
NO! I believe (like my own parcel) they are either smashed to pieces for ”fun” or just plain stolen.
Stating ”we’re so big that a few percent of people will be let down” is not a blanket to hide under!
If a doctor accidentally prescribed an overdose to your mum and said ”Well these things happen, I’ve had 3,000 patients this year and your mum is the only one I’ve accidentally killed.” would you people that defend the RM be reassured by that?
I think not.
You may never achieve 100 percent success rates, maybe nobody can, but that doesn’t mean be complacent and don’t strive to (and give a real apology when you mess up).
Tristan
15 Jul 11 at 11:07:59
If you’re on holiday abroad, do you sent postcards? The price is just too much to send postcards back to friends. So, I bring the cards back and post them here. When I was in Canada is was approx. £1.25 to send, Whereas from here the last time I posted it was about 80p.
LordLucanfornow
20 Jul 11 at 23:07:52
To those who asked ‘What happens to all the undelivered/lost mail?’
Here is your answer:
http://www.dailymail.co.uk/news/article-462497/Royal-Mail-flogs-75-000-lost-post-items.html
As this seems to be, somehow legally possible – what incentive do they have to deliver them? I was originally made aware of this in an article in a magazine, in which the missing items were auctioned off – WITH CORRECT NAME AND ADDRESS, AND RETURN ADDRESS STILL INTACT – Why not deliver it?!?
Bastards.
Oh, and apparently – Certificate’s of Posting don’t count for a thing when claiming from Royal Mail either. Do you think your protecting the value of your item by filling/printing out a certificate? THINK AGAIN!
Pete
22 Jul 11 at 21:07:37
thanks to royal air mail my life has became a disaster i was waiting on a package from the uk it has been 2 weeks i have not received it no response and customer service was a joke i would use any other carrier than royal mail
jack
25 Aug 11 at 15:08:58
hii this is anand singh , my friend has sent me a parsel from uk to india before 4 days to the address gurpreet nagra jaamu india but i have not recieved it yet …kindly help as it is urgently requred….thanks
anandsingh
19 Oct 11 at 17:10:48
I too learned the hard to never trust Royal Mail with any important deliveries. If you DO have something valuable that you with to track, use a proper carrier instead – you will be able to track it every step of the way. it’s not much more cost (sometimes cheaper) but definately worth it.
Chris
2 Nov 11 at 16:11:26
Never use royal mail international signed for…
Their website states ‘reassurance your parcel has been delivered.’
Call centre staff say we cant provide that information sir.
I sent a parcel to mexico, they said I have to check with the mexican postal service to see if it was delivered??? What am I paying for…
Wait to 2 to 4 weeks to make a claim, in which time paypal close the ‘item not received claim’. Paypal and Royal Mail dont know their own business processes.
Avoid!!!
Adrian
16 Nov 11 at 13:11:45
P.S I’m asking watchdog to investigate so please keep the experiences coming in. We will get this situation changed.
Adrian
16 Nov 11 at 13:11:10
I Recently posted 2x Gadgets out to a Couple of Buyers via Special Next Day Delivery.
When I checked that day they didnt reach my buyers until 2:45 I thought Special Delivery was always ment to reach you before 1pm lol very odd!
Kerry
19 Nov 11 at 11:11:58
I posted a parcel using International Signed For. Although the parcel did get delivered, a signature was not taken and the parcel was just left in the recipients mail box. When I complained to Royal Mail, they told me that I’d need to direct my complaint the the US Postal Service as it’s out of their hands once it’s left the UK.
Further more, due to this experience, I decided to use Airsure instead because although Airsure does not require a signature, it does state that the parcel can be tracked right to recipients door. However, when attempting to track the parcel, it still just said “The parcel has been passed to the US postal service for delivery”. Absolutely useless when my customers ask where the parcel is. Even after it’s been delivered, the only message I get is :-
“Your item, posted on 15/11/11 with reference ??? was delivered in UNITED STATES OF AMERICA on 25/11/11.
Thank you for using this service.”
Proof of Delivery is not yet available for this tracking reference”
Jason
28 Nov 11 at 09:11:15
I ordered an item on-line and received a tracking number. Today Track & Trace tells me they couldn’t deliver my item so it’s in the sorting office awaiting my instructions. Fine, but no-one’s put anything through my door so how am I supposed to know delivery was attempted and how am I supposed to prove my entitlement to the parcel when I go to the sorting office ???
john
30 Nov 11 at 20:11:04
Hi I sent my precious degress to Pakistan from UK using Royal Mail’s International Signed For service. After 10 working days,I checked on their tracking website and they have reached Australia!! They have delivered to a wrong country. Royal Mail is the worse service you can ever imagine! you can never replace your lifetime achievments back once they go missing!! Even if they pay me compensation which i doubt they will, i will never get my original documents back! Shame on you Royal Mail. Poor service as ever!
Khan
4 Dec 11 at 12:12:25
I posted a recorded mail letter on 15/10/2011, and when I track and Trace the Royal mails website states ” it was posted from London Post Office and is being processed through our network for delivery”. Today, is 10/12/2011b and it still showing the same message. What a poor, bad and most appalling service. When you complaint about it they drag on with variety of answers and then state provide original receipt of it and fill form for refund of Postage. The fact seems to be no body bothers the signed piece of postmans paper when he returns to his depot to be scnned for records of sign delivery, probably they ust be throwing away signature paper in dustbin. Shame on Royal Mail.
Michael
10 Dec 11 at 23:12:35
I posted a recorded mail letter on 15/10/2011, and when I track and Trace the Royal mails website states “it was posted from London Post Office and is being processed through our network for delivery”. Today, is Date: 10/12/2011 and it still showing the same message. What a poor, bad and most appalling service. When you complaint about it they drag on with variety of excuse answers and then state provide original receipt of it and fill form for the refund of Postage. The fact seems to be no body bothers the signed piece of postmans paper when he returns to his depot to be scanned for records of sign delivery, probably they must be throwing away signature paper in dustbin. Shame on Royal Mail!!!
TOM Dickens
10 Dec 11 at 23:12:42
Hi there,
I understand the frustrations but I wanted to share our experience with two e-commerce businesses. The main one is http://www.thewellyshop.com. We sell wellingtons by mail order and via the net.
We post tens of thousands of items each year with Royal Mail, Royal Mail international, DPD and Parcelforce so we have a good based of experience to draw from.
Last year we had only about 2 out of 10,000 plus items that didn’t arrive with Royal Mail.
We had others where customers had queried items with us and they turned out to be at their local sorting office and a description of the goods enabled them to be traced. Generally the issue there was a label had come off or become damaged (torn, rained on?) in transit.
We print labels and barcode all our mail for efficient delivery. I think having printed labels definitely helps.
I think quite often the delivery issues may be where customers handwrite labels and everyone’s style is different so they cannot be machine read or for signed (recorded) mail where they are out and the “while you were out” card gets caught up with junk mail and gets thrown out and they end up at the sorting office possibly with no return address.
We had a similar number of issues with Parcelforce and a lot more issues with RM International (using Airsure to Germany – Packstation addresses) and DPD to France.
I agree the tracking internationally with Royal Mail International is terrible, and we would love this to be improved (whilst keeping prices low). The problem is for them to communicate with other generally state owned organisations where the network involves passing a bag of mail from location to location. This is where for example with airsure and international signed for you get the unhelpful message saying the parcel is in Germany or Australia or wherever.
It shouldn’t be too difficlt to scan all items say that are in a bag that goes to Sydney (Bag ABC10) and then when this arrives for the local service to scan the items or the bag (and you know the items in it) and feed into a central computer system.
The problems I suspect are that firstly there is no standard international barcode or reference for mail that can be scanned by all mail services (just my guess) and secondly there is no margin made by the receiving country to invest in their systems and processes. In contrast Fedex, UPS etc make more marging as they handle the parcel from start to finish but they also charge a heck of a lot more.
Some countries do scan the mail and contacting RM directly they can see this (hidden) information internally. It would be good if they displayed on their website.
Even couriers can deliver internationally badly. For instance apartments in France where a customer indicates the door entry code and the information is ignored.
In our experience and qualified by feedback from our RM account manager, about 90% of 1st class mail gets delivered the next day which is pretty good considering it’s a best attempt service and special delivery or tracked should be used for critical documents as it goes through a different secure network and is barcode scanned at each stage of the journey.
In some cases in times of bad weather such as Winter 2010 snow we also found Royal Mail 1st class delivered to the UK in time for Christmas as the postman/woman walks the last mile and can walk in snow whereas the courier vans got stuck!
Just my comments and I hope they may be useful to someone. I would go courier for international if irreplaceable and urgent or keep a receipt and get a proof of posting.
Now I’m off back to work on the wellies!
All the best!
Dave
Dave
14 Dec 11 at 08:12:43
I have worked for RM for a number of years and it seems that a lot of people are pointing the finger at the delivery staff, I can only talk for my self but I am given a certain number of letters or parcels each day, and 99% get delivered the 1% may include as someone else said a style of handwriting I cannot read or understand, or an incomplete address with no return address, Seriously though I would like to see you find another service willing to pick up a first class letter, sort it, send to desired sorting office and personally delivered by hand to your front door for less then 0.50pence, again as someone said 90% get there next day and the rest between 2-3 days. I for one am proud of the service i provide to my customers and to this day have never received a complaint.
Jason
29 Dec 11 at 15:12:23
Wow…I thought it was only a state side (how is that for self centered/absorbed?). Let me tell you guys, it’s not different here in the US. I’m actually trying to track a package from the UK to US…and neither side knows what is going on…great.
Ramsin
10 Jan 12 at 06:01:42
i sent 24 recorded letters on 16th jan, in the hope they will ALL be received. These included legal papers, for a new business, to 24 clients. So we need to prove they have ALL been delivered.
After checking the system this morning, i noticed only 13 of these letters were actually signed for, which means there was a delivery rate of just over 50% which is absolutely redicilous.
The letters might have been received, but how will i prove it in court if they have been received or not without a signature.
anonymous
6 Feb 12 at 15:02:30
I sent item by recordeds signed-for first class on 02 Feb 2012. Constant checking since came up with “delivered on 06 Feb 2012, electronic proof awaited” on night of 06/02/2012.
Only problem is I received back a self addressed stamped envelope that was in the posted mail on 04 Feb 2012. I am dreading to find out what really happened to the mail. It was really important paperwork and the clerk had asked if its value was more than £46/-
If everything is in order it was deliverd on 3 Feb or my letter is ripped open.
Sanjay
7 Feb 12 at 03:02:30