Comments on: Don’t Use PlusNet http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/?utm_source=rss&utm_medium=rss&utm_campaign=dont-use-plusnet Economics; Travel; Film; and Technology. Tue, 07 Feb 2012 03:31:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Frank http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-9521 Frank Tue, 26 Dec 2006 11:53:18 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-9521 DO NOT USE!! We had a telephone supplier who went bust and BT issued a cease on the line to Plusnet. Asked Plusnet to leave things alone as the line had been reactivated. No they had to disconnect my broadband but I could reactivate for £52!! They offer new users it for free but couldn't do it for someone who had been with them for several years. Asked them to cancel my account with them as I can sign up with someone else and get connected for free. Now they have the cheek to want £40 for 30 days notice, don't know how they work that figure out!! So service when it's working is okay but customer services NIL and I agree you can't get through on the phone. DO NOT USE!!
We had a telephone supplier who went bust and BT issued a cease on the line to Plusnet. Asked Plusnet to leave things alone as the line had been reactivated. No they had to disconnect my broadband but I could reactivate for £52!! They offer new users it for free but couldn’t do it for someone who had been with them for several years. Asked them to cancel my account with them as I can sign up with someone else and get connected for free. Now they have the cheek to want £40 for 30 days notice, don’t know how they work that figure out!!
So service when it’s working is okay but customer services NIL and I agree you can’t get through on the phone.

]]> By: Raw Carrot » PlusNet - Bunch of Tossers… Total Tossers… http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-9050 Raw Carrot » PlusNet - Bunch of Tossers… Total Tossers… Fri, 22 Dec 2006 21:29:16 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-9050 [...] Oh, and in case you’re still not clear: don’t use PlusNet or Force9 or any of the other shitty offerings from this pathetic excuse for an ISP. [...] [...] Oh, and in case you’re still not clear: don’t use PlusNet or Force9 or any of the other shitty offerings from this pathetic excuse for an ISP. [...]

]]> By: Andrew Ferrier’s Blog » Blog Archive » Connected Again http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1610 Andrew Ferrier’s Blog » Blog Archive » Connected Again Sat, 30 Sep 2006 14:16:09 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1610 [...] It appears PlusNet have finally resolved the issues with my broadband; although they never really explained what it was, apparently ‘BT corrected a fault on the network’. I was without for about two weeks: given how bad they were at sorting it out, I’ll be sending them a letter requesting compensation. We’ll see how well that’s received. [...] [...] It appears PlusNet have finally resolved the issues with my broadband; although they never really explained what it was, apparently ‘BT corrected a fault on the network’. I was without for about two weeks: given how bad they were at sorting it out, I’ll be sending them a letter requesting compensation. We’ll see how well that’s received. [...]

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1608 andrewferrier Sat, 30 Sep 2006 13:47:41 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1608 Matt, no, I never actually got to speak to a human being; the phoneline promised that the queue was about 10 minutes, but this turned out to be a lie. The problem is now resolved, but through the molasses-slow process of a ticket on their website. Matt, no, I never actually got to speak to a human being; the phoneline promised that the queue was about 10 minutes, but this turned out to be a lie. The problem is now resolved, but through the molasses-slow process of a ticket on their website.

]]> By: matt http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1566 matt Fri, 29 Sep 2006 09:05:59 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1566 You actually got to speak to someone??? Which number did you call? I've tried the standard 0845 140 0200, and every menu option takes me to the same woman, who tells me to go to the website. How do you actually get hold of a human? Finally, hope your problem is sorted by now. Good luck with it! You actually got to speak to someone???

Which number did you call? I’ve tried the standard 0845 140 0200, and every menu option takes me to the same woman, who tells me to go to the website. How do you actually get hold of a human?

Finally, hope your problem is sorted by now. Good luck with it!

]]> By: Andrew Ferrier’s Blog » Blog Archive » Canon Beat PlusNet http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1434 Andrew Ferrier’s Blog » Blog Archive » Canon Beat PlusNet Mon, 25 Sep 2006 14:56:57 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1434 [...] Just so it doesn’t seem like I’m always grumbling about poor customer service, I’d like to point out that Canon have recently been very good. I got some dirt into my S80 digital camera when in Edinburgh about a month ago. I sent it back to Canon’s UK repair centre, half-expecting an argument about mistreatment. They cleaned it, readjusted some things, and sent it back to me, good as new. It took a month, which was a little longer than I’d hoped for, but they didn’t charge either, which I was expecting. [...] [...] Just so it doesn’t seem like I’m always grumbling about poor customer service, I’d like to point out that Canon have recently been very good. I got some dirt into my S80 digital camera when in Edinburgh about a month ago. I sent it back to Canon’s UK repair centre, half-expecting an argument about mistreatment. They cleaned it, readjusted some things, and sent it back to me, good as new. It took a month, which was a little longer than I’d hoped for, but they didn’t charge either, which I was expecting. [...]

]]> By: Andrew Ferrier http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1428 Andrew Ferrier Mon, 25 Sep 2006 12:33:24 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1428 Please do. It's getting increasingly painful, and their customer service strategy seems to involve threatening me with fees if they can assert that the problem is with my equipment (which I've already demonstrated with 95% certainty it isn't), rather than attempting to fix the problem. The fact that they sometimes take 3 days to get back to me is hardly reassuring either. Please do. It’s getting increasingly painful, and their customer service strategy seems to involve threatening me with fees if they can assert that the problem is with my equipment (which I’ve already demonstrated with 95% certainty it isn’t), rather than attempting to fix the problem. The fact that they sometimes take 3 days to get back to me is hardly reassuring either.

]]> By: dps http://www.andrewferrier.com/blog/2006/09/23/dont-use-plusnet/comment-page-1/#comment-1372 dps Sat, 23 Sep 2006 22:54:47 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/09/23/dont-use-plusnet/#comment-1372 I can't believe they've been giving you the runaround for this long. I will definitely be avoiding them and letting any other prospective customers know of your plight. I can’t believe they’ve been giving you the runaround for this long. I will definitely be avoiding them and letting any other prospective customers know of your plight.

]]>