Comments on: Screenselect Merges with LOVEFiLM http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/ Economics; Travel; Film; and Technology. Tue, 06 Jan 2009 12:46:44 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Karim http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-74805 Karim Mon, 11 Feb 2008 09:32:11 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-74805 Hi All, I was reeled in to LoveFilm by the 'three months for the price of 1' offer. What a mistake that was. After 4 months, i noticed that they had been billing me every month. Thats when it all started. I emailed / called cust services and they said they would give me the money back. They then said it had been sent back to my debit card and said it may take up to 11 days. I waited and nothing. Then they said it had gone from there system. 7 emails later, they said there had been an error with the 'money system (!!??)' and they would send out a cheque. This would take up to 11 days as well. So i waited and nothing as expected. I phoned and they told me to wait another few days. Then another few days. Then i was told it was gone (where i asked!). Then i was told it was in the post. Now they have no idea. Its now 11 weeks since i have been on to these jokers and NOTHING yet. Hi All,

I was reeled in to LoveFilm by the ‘three months for the price of 1′ offer. What a mistake that was. After 4 months, i noticed that they had been billing me every month. Thats when it all started. I emailed / called cust services and they said they would give me the money back. They then said it had been sent back to my debit card and said it may take up to 11 days. I waited and nothing. Then they said it had gone from there system. 7 emails later, they said there had been an error with the ‘money system (!!??)’ and they would send out a cheque. This would take up to 11 days as well. So i waited and nothing as expected. I phoned and they told me to wait another few days. Then another few days. Then i was told it was gone (where i asked!). Then i was told it was in the post. Now they have no idea. Its now 11 weeks since i have been on to these jokers and NOTHING yet.

]]> By: Anikrichard http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-39435 Anikrichard Wed, 05 Sep 2007 14:21:01 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-39435 hello , my name is Richard and I know you get a lot of spammy comments , I can help you with this problem . I know a lot of spammers and I will ask them not to post on your site. It will reduce the volume of spam by 30-50% .In return Id like to ask you to put a link to my site on the index page of your site. The link will be small and your visitors will hardly notice it , its just done for higher rankings in search engines. Contact me icq 454528835 or write me tedirectory(at)yahoo.com , i will give you my site url and you will give me yours if you are interested. thank you hello , my name is Richard and I know you get a lot of spammy comments ,
I can help you with this problem . I know a lot of spammers and I will ask them not to post on your site. It will reduce the volume of spam by 30-50% .In return Id like to ask you to put a link to my site on the index page of your site. The link will be small and your visitors will hardly notice it , its just done for higher rankings in search engines. Contact me icq 454528835 or write me tedirectory(at)yahoo.com , i will give you my site url and you will give me yours if you are interested. thank you

]]> By: Guy Robinson http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-35023 Guy Robinson Fri, 10 Aug 2007 16:53:28 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-35023 Mostly like LoveFilm, just wish I could share past and future rental lists with friends in the UK and US. Mainly frustrated with the damn download "engine" that we now have to use. I used to download movies regularly, now I hardly do as the technical help was hopeless and I finally figured out that I have to drop my ZoneAlarm firewall completely to download movies which is quite dangerous. I don't entertain any hope or desire to try and get a straight answer out of LoveFilm on how to fix that. Mostly like LoveFilm, just wish I could share past and future rental lists with friends in the UK and US. Mainly frustrated with the damn download “engine” that we now have to use. I used to download movies regularly, now I hardly do as the technical help was hopeless and I finally figured out that I have to drop my ZoneAlarm firewall completely to download movies which is quite dangerous. I don’t entertain any hope or desire to try and get a straight answer out of LoveFilm on how to fix that.

]]> By: Simon Calver http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-25515 Simon Calver Fri, 11 May 2007 17:14:15 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-25515 Ashraf, Please let me know if this was sorted or not and I will get onto this. I am from LOVEFiLM and do consider these issues as serious. We had a number of problems post merger but these are mostly fixed. We are gettting a lot of new members signing up at the moment, I'm pleased to say so ironing out these wrinkles is key. Thanks for your help Ashraf,
Please let me know if this was sorted or not and I will get onto this. I am from LOVEFiLM and do consider these issues as serious. We had a number of problems post merger but these are mostly fixed. We are gettting a lot of new members signing up at the moment, I’m pleased to say so ironing out these wrinkles is key.
Thanks for your help

]]> By: Ashraf Vali http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-24426 Ashraf Vali Thu, 26 Apr 2007 11:35:13 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-24426 They are the worst company ever, they took ages getting my free trial active, I received one DVD in the two week period, I watched and sent it back the next day, I decided to cancel the service, they claim they did not receive the DVD and have charged me for two months service when I've had a frozen account They are the worst company ever, they took ages getting my free trial active, I received one DVD in the two week period, I watched and sent it back the next day, I decided to cancel the service, they claim they did not receive the DVD and have charged me for two months service when I’ve had a frozen account

]]> By: Diagaro http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-18655 Diagaro Fri, 09 Mar 2007 11:47:26 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-18655 Well it makes me feel a little better after reading others comments about this company. I cancelled last Aug - sent the discs back and thought no more about it. I had set up a wanadoo mail account for use with screenselect(I guard my actual email address). I later noticed Lovefilm had billed my account 4 months running starting Oct 06. When I phoned to complain and claim my money back, they said sorry about that won't happen again but you can't have your money back. I then informed my bank not to pay Lovefilm again (I had used my debit card for the subsciption and told to bank to block any further payments to this company) Yesterday a debt recovery agency sent me a letter claiming I owe Lovefilm £60. My Virgin credit card sent a letter today, my credit limit was dropped from £6500 to £500 due to the sudden drop in my credit rating. Lovefilm have stolen 4 months x £14.99 then passed the case to a debt recovery agency when I stopped them from stealing anymore of my money. Really nice company - it looks like I am facing an uphill battle which will probably end in court against these swindling conmen. Good luck to all - I'll check back here to see if anyone has had the same sort of experience. cheers. Well it makes me feel a little better after reading others comments about this company. I cancelled last Aug - sent the discs back and thought no more about it. I had set up a wanadoo mail account for use with screenselect(I guard my actual email address). I later noticed Lovefilm had billed my account 4 months running starting Oct 06. When I phoned to complain and claim my money back, they said sorry about that won’t happen again but you can’t have your money back. I then informed my bank not to pay Lovefilm again (I had used my debit card for the subsciption and told to bank to block any further payments to this company)
Yesterday a debt recovery agency sent me a letter claiming I owe Lovefilm £60. My Virgin credit card sent a letter today, my credit limit was dropped from £6500 to £500 due to the sudden drop in my credit rating.

Lovefilm have stolen 4 months x £14.99 then passed the case to a debt recovery agency when I stopped them from stealing anymore of my money.

Really nice company - it looks like I am facing an uphill battle which will probably end in court against these swindling conmen.

Good luck to all - I’ll check back here to see if anyone has had the same sort of experience.

cheers.

]]> By: A Beadle http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-13217 A Beadle Sat, 20 Jan 2007 17:18:35 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-13217 I have read with interest some of the comments concerning Lovefilm and would like to add mine. I joined the free trial one evening in November and after thinking about it I decided it was not for me and tried to access the account to cancel. I was unable to gain access and then gave notice of cancellation by email to customer services after an exchange of emails I received two from different customer service people confirming the account was cancelled. I then noticed in December my account had been debited a months subsription because they claimed they had no notice from me despite the emails I had received. I have since the had an exchange of 40+ emails with customer servcies rearly communicating with the same person twice and none of them have read the previous emails and denying a refund. I am currently preparing a presentation to the Office of Fair Trading and intend showing all the correspondence to consumer watchdogs. I am not looking for compensation merely the return of monies fraudulently taken from my account. ALL YOU MEMBERS BE AWARE OF HOW THIS COMPANY OPERATES I have read with interest some of the comments concerning Lovefilm and would like to add mine.
I joined the free trial one evening in November and after thinking about it I decided it was not for me and tried to access the account to cancel. I was unable to gain access and then gave notice of cancellation by email to customer services after an exchange of emails I received two from different customer service people confirming the account was cancelled. I then noticed in December my account had been debited a months subsription because they claimed they had no notice from me despite the emails I had received. I have since the had an exchange of 40+ emails with customer servcies rearly communicating with the same person twice and none of them have read the previous emails and denying a refund.
I am currently preparing a presentation to the Office of Fair Trading and intend showing all the correspondence to consumer watchdogs.
I am not looking for compensation merely the return of monies fraudulently taken from my account.
ALL YOU MEMBERS BE AWARE OF HOW THIS COMPANY OPERATES

]]> By: Andrew Ferrier’s Blog » Blog Archive » Winchester Letting Company http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-10597 Andrew Ferrier’s Blog » Blog Archive » Winchester Letting Company Wed, 03 Jan 2007 16:05:21 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-10597 [...] I’m not sure what the blogosphere-approved name for it is, but I had my first truly negative comment on this blog the other day. I’m not quite sure why the author chose to leave it, but he’s right in a roundabout way: I do like holding the market to account, like any amateur economist. [...] [...] I’m not sure what the blogosphere-approved name for it is, but I had my first truly negative comment on this blog the other day. I’m not quite sure why the author chose to leave it, but he’s right in a roundabout way: I do like holding the market to account, like any amateur economist. [...]

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-10231 andrewferrier Mon, 01 Jan 2007 15:34:53 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-10231 James, I love looking at little things - like the sign in Sainsbury's you mention - and figuring out what they tell us about the larger questions of how to run our society. I try not to be too negative, but when my political views are so far from the current climate, it's hard sometimes. I'm glad you found the time to write a comment, anyway. James, I love looking at little things - like the sign in Sainsbury’s you mention - and figuring out what they tell us about the larger questions of how to run our society. I try not to be too negative, but when my political views are so far from the current climate, it’s hard sometimes. I’m glad you found the time to write a comment, anyway.

]]> By: James Hardey http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-10228 James Hardey Mon, 01 Jan 2007 15:19:07 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-10228 Unbelieveable; are you that sad you go around looking at all the problems one has it ones life! Do you ever stop complaining christ alive, a sign at Sainsburys, something else at Whsmith!! Get a life Unbelieveable; are you that sad you go around looking at all the problems one has it ones life!
Do you ever stop complaining christ alive, a sign at Sainsburys, something else at Whsmith!!
Get a life

]]> By: Fed Up of LoveFilm http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-8328 Fed Up of LoveFilm Mon, 18 Dec 2006 14:29:50 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-8328 I have had it completely with Lovefilm- Having been with Screenselect for two years - recommended it to all family and friends - I have had nothing but problems with Lovefilm - but it would seem that the majority of you have had problems with film delivery - up to now I have not had this problem - my problems are with their continual freezing of my account! With Screenselect I had no problems - they called for the money from myBank - they paid - I got films - for the last three months Lovefilm have frozen my account and asked me to reregister my bank details - the first time I thought it was because of the merge - so I did it - the second time it would appear that they were calling with a different name from that on my account - well same sort of name but differenet derivative - and now again - juts when I wanted films for Christmas - they freeze my accoiunt - there is no reason for this - there is money in my Bank - I rang India - they were rude - they told me to renter my details - I said I want to cancel - they said you can't cancel until you re-enter your details!!!! I am writing to my bank to tell them NOT TO PAY THEM ANYTHING...beware - I am really worried about them having my account details I have had it completely with Lovefilm- Having been with Screenselect for two years - recommended it to all family and friends - I have had nothing but problems with Lovefilm - but it would seem that the majority of you have had problems with film delivery - up to now I have not had this problem - my problems are with their continual freezing of my account! With Screenselect I had no problems - they called for the money from myBank - they paid - I got films - for the last three months Lovefilm have frozen my account and asked me to reregister my bank details - the first time I thought it was because of the merge - so I did it - the second time it would appear that they were calling with a different name from that on my account - well same sort of name but differenet derivative - and now again - juts when I wanted films for Christmas - they freeze my accoiunt - there is no reason for this - there is money in my Bank - I rang India - they were rude - they told me to renter my details - I said I want to cancel - they said you can’t cancel until you re-enter your details!!!! I am writing to my bank to tell them NOT TO PAY THEM ANYTHING…beware - I am really worried about them having my account details

]]> By: Andrew Ferrier’s Blog » Blog Archive » No Love for LOVEFiLM http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-7316 Andrew Ferrier’s Blog » Blog Archive » No Love for LOVEFiLM Sun, 10 Dec 2006 21:11:48 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-7316 [...] I’ve written before about my mixed relationship with LOVEFiLM. It’s now becoming obvious that, as I suspected might happen, the turnaround time for sending out DVDs is worsening again - my last five or so have all taken several days longer than they should have, and the delays are getting longer each time. I’m far from the only ex-Screenselect customer to see this. If this continues, I’ll be cancelling my account. Please, LOVEFiLM, get it sorted. [...] [...] I’ve written before about my mixed relationship with LOVEFiLM. It’s now becoming obvious that, as I suspected might happen, the turnaround time for sending out DVDs is worsening again - my last five or so have all taken several days longer than they should have, and the delays are getting longer each time. I’m far from the only ex-Screenselect customer to see this. If this continues, I’ll be cancelling my account. Please, LOVEFiLM, get it sorted. [...]

]]> By: David http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-5791 David Mon, 27 Nov 2006 16:07:32 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-5791 After getting fed up with the decline in service, today I decided to jump ship from Love film before things got any worse. Just off the phone with Customer Services using the above 01279 770080 number (got straight through) - they tried to offer me 3 months for the price of 1 with "no contract involved" (Very dodgy sounding)! but I politely declined and got them to continue processing my cancellation. Apparently this has now been done - tomorrow is my next scheduled payment date so we shall see what happens there! If you are going to cancel, I would first return all your DVDs, then immediately after posting them go and clear all your selections so they can't "accidentally" post more out. Once you see that they have received your last rentals ("No selections currently at home" showing in your account), then call the number above and stick to your guns. Good luck! After getting fed up with the decline in service, today I decided to jump ship from Love film before things got any worse.

Just off the phone with Customer Services using the above 01279 770080 number (got straight through) - they tried to offer me 3 months for the price of 1 with “no contract involved” (Very dodgy sounding)! but I politely declined and got them to continue processing my cancellation. Apparently this has now been done - tomorrow is my next scheduled payment date so we shall see what happens there!

If you are going to cancel, I would first return all your DVDs, then immediately after posting them go and clear all your selections so they can’t “accidentally” post more out. Once you see that they have received your last rentals (”No selections currently at home” showing in your account), then call the number above and stick to your guns. Good luck!

]]> By: Valiant http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-5472 Valiant Fri, 24 Nov 2006 11:26:26 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-5472 I Have just left lovefilm as they practiced throttling although i did not know the name for it when i had gone through dvd's quite quickly there were sudden delays discs were awaiting allocation for 8 days thats not what I paid for and there are a lot of other companies out there anyway they are probably better off without me as i ma not a low user I Have just left lovefilm as they practiced throttling although i did not know the name for it when i had gone through dvd’s quite quickly there were sudden delays discs were awaiting allocation for 8 days thats not what I paid for and there are a lot of other companies out there anyway they are probably better off without me as i ma not a low user

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-5371 andrewferrier Thu, 23 Nov 2006 13:09:56 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-5371 Mike, I'm afraid I don't know - I haven't tried any others apart from Screenselect, who are now a part of LoveFilm. Perhaps this website might help though: http://uk-dvd-rentals.co.uk/ Mike, I’m afraid I don’t know - I haven’t tried any others apart from Screenselect, who are now a part of LoveFilm. Perhaps this website might help though:

http://uk-dvd-rentals.co.uk/

]]> By: Mike D http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-5366 Mike D Thu, 23 Nov 2006 12:37:49 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-5366 Looking at your comments I don't think I will choose LoveFilm. Are they any other online DVD rentals that have a good customer satisfaction? Looking at your comments I don’t think I will choose LoveFilm. Are they any other online DVD rentals that have a good customer satisfaction?

]]> By: John Smith http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-3985 John Smith Fri, 10 Nov 2006 16:19:25 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-3985 I had the same issued with Lovefilm, which is turning out to be a breach of the trade descriptions act. Cancelled 26 Oct. Lo and behold on 3 November they re-activate my account and take another months money. Speaking to the CS people is like weading through treacle. You might as well be talking to the wall and the wall would be more helpful. Anyway I've since moved to Blockbuster and even though an not on free trial they are very fast. I had the same issued with Lovefilm, which is turning out to be a breach of the trade descriptions act. Cancelled 26 Oct. Lo and behold on 3 November they re-activate my account and take another months money. Speaking to the CS people is like weading through treacle. You might as well be talking to the wall and the wall would be more helpful. Anyway I’ve since moved to Blockbuster and even though an not on free trial they are very fast.

]]> By: Marc Bright http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-3967 Marc Bright Fri, 10 Nov 2006 11:24:15 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-3967 Service is back up and running now. As an apology they sent me one free rental. One of the most annoying parts of this ordeal has been their refusal to accept blame, in fact they have tried to get me to see it from their point of view by using the old "unprecedented demand" excuse. Sorry, but is that anything to do with me? I didn't sign up for "please send me X DVDs at a time but I will let you off when your greed for more business exceeds your ability to deliver...". The service level still is not as good as previous though. Discs are not registered as returned until 2 days after posting now, it was always 1 before. Sigh..... Service is back up and running now. As an apology they sent me one free rental.

One of the most annoying parts of this ordeal has been their refusal to accept blame, in fact they have tried to get me to see it from their point of view by using the old “unprecedented demand” excuse. Sorry, but is that anything to do with me? I didn’t sign up for “please send me X DVDs at a time but I will let you off when your greed for more business exceeds your ability to deliver…”.

The service level still is not as good as previous though. Discs are not registered as returned until 2 days after posting now, it was always 1 before.

Sigh…..

]]> By: Gavin http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-3064 Gavin Mon, 30 Oct 2006 14:47:37 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-3064 Just cancelled my account - might rejoin when they get things sorted out. Also worth noting that instead of ringing 0870 number you can call 01279 770080 instead. Much cheaper and more satisfying when you don't pay through the nose for 'support'. Just cancelled my account - might rejoin when they get things sorted out. Also worth noting that instead of ringing 0870 number you can call 01279 770080 instead. Much cheaper and more satisfying when you don’t pay through the nose for ’support’.

]]> By: Marc Bright http://www.andrewferrier.com/blog/2006/10/08/screenselect-merges-with-lovefilm/comment-page-1/#comment-2808 Marc Bright Fri, 27 Oct 2006 09:25:45 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/08/screenselect-merges-with-lovefilm/#comment-2808 Just phoned them again today. Now they say they have had a technical problem for a few days and have been unable to send out any discs. What a bunch of lowdown and dirty liars. For days they have been telling me this is just a normal "we are busy" delay and today they tell me it has been an IT problem for the last few days. Why tell me this now? Is this even true now? As usual I was told I would have my discs despatched with the standard answer that means "please go away" i.e. 24 hours. Just phoned them again today. Now they say they have had a technical problem for a few days and have been unable to send out any discs. What a bunch of lowdown and dirty liars. For days they have been telling me this is just a normal “we are busy” delay and today they tell me it has been an IT problem for the last few days. Why tell me this now? Is this even true now?

As usual I was told I would have my discs despatched with the standard answer that means “please go away” i.e. 24 hours.

]]>