Comments on: Woolwich from Winchester http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/ Economics; Travel; Film; and Technology. Tue, 06 Jan 2009 13:20:14 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Anton Piatek http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2722 Anton Piatek Thu, 26 Oct 2006 07:40:51 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2722 I moved to smile about a year ago, and have not looked back since! I moved to smile about a year ago, and have not looked back since!

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2676 andrewferrier Wed, 25 Oct 2006 15:33:36 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2676 Thanks for the recommendation, btw - I'll look into what HSBC have to offer. Thanks for the recommendation, btw - I’ll look into what HSBC have to offer.

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2675 andrewferrier Wed, 25 Oct 2006 15:31:49 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2675 Because the 'Openplan' account (I do actually know roughly what it is, I was just being grumpy :)) wouldn't cost me anything more than the other account. By not encouraging me to move over to that, or extending its benefits to an older-style account, they are providing worse service to some customers than others, simply based on the time they joined the Woolwich. It's easy to see how such a mistake could happen in a bureaucratic environment, but it still shows they haven't thought it through. Because the ‘Openplan’ account (I do actually know roughly what it is, I was just being grumpy :)) wouldn’t cost me anything more than the other account. By not encouraging me to move over to that, or extending its benefits to an older-style account, they are providing worse service to some customers than others, simply based on the time they joined the Woolwich. It’s easy to see how such a mistake could happen in a bureaucratic environment, but it still shows they haven’t thought it through.

]]> By: James Taylor http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2666 James Taylor Wed, 25 Oct 2006 11:48:44 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2666 Explain why this isn't price discrimination again... you value 24hr service and they _can_ provide but don't want to pay for it. Sure, the call centre is already there, but that's true of lots of things- there's an NTL cable right up to my front door but since I'm not going to pay them a penny, they don't seem keen on me using it :) As for recommendations, HSBC have always been excellent for me. Shame really as I sort of feel I should shop around a bit more for banking but since they've always been so good, I haven't. Explain why this isn’t price discrimination again… you value 24hr service and they _can_ provide but don’t want to pay for it. Sure, the call centre is already there, but that’s true of lots of things- there’s an NTL cable right up to my front door but since I’m not going to pay them a penny, they don’t seem keen on me using it :)

As for recommendations, HSBC have always been excellent for me. Shame really as I sort of feel I should shop around a bit more for banking but since they’ve always been so good, I haven’t.

]]> By: andrewferrier http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2631 andrewferrier Tue, 24 Oct 2006 19:37:22 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2631 Well, anyway, the card seemed to work when I tried it today. Have added 'switch bank' to my long list of to-dos, though. The irony is that I've just noticed Google is serving up an ad for Woolwich loans on this page as I'm viewing it. Well, anyway, the card seemed to work when I tried it today. Have added ’switch bank’ to my long list of to-dos, though.

The irony is that I’ve just noticed Google is serving up an ad for Woolwich loans on this page as I’m viewing it.

]]> By: dps http://www.andrewferrier.com/blog/2006/10/24/woolwich-marketing/comment-page-1/#comment-2628 dps Tue, 24 Oct 2006 18:26:59 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/10/24/woolwich-marketing/#comment-2628 If it's any consolation, I had a similar thing happen with my Barclays debit card - it was declined in a store who swore blind it was because the bank had declined the transaction [I used another card]. I immediately phoned Barclays to find out why [to their credit, it was after 6:30pm, I have a bog standard account and they were perfectly happy to talk to me] and they categorically denied declining anything. Clearly something had fallen over somewhere, but I wish there were more descriptive "error messages" than simply 'declined'! If it’s any consolation, I had a similar thing happen with my Barclays debit card - it was declined in a store who swore blind it was because the bank had declined the transaction [I used another card]. I immediately phoned Barclays to find out why [to their credit, it was after 6:30pm, I have a bog standard account and they were perfectly happy to talk to me] and they categorically denied declining anything. Clearly something had fallen over somewhere, but I wish there were more descriptive “error messages” than simply ‘declined’!

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