Comments on: Customer Service Update – LOVEFiLM and PlusNet http://www.andrewferrier.com/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-update-lovefilm-and-plusnet Economics; Travel; Film; and Technology. Tue, 07 Feb 2012 03:31:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lovefilm is rubbish http://www.andrewferrier.com/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/comment-page-1/#comment-25287 Lovefilm is rubbish Mon, 07 May 2007 19:02:08 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/#comment-25287 Even after you cancel, you cant stop their emails and postal mails. Last time I tried to cancel (after searching everywhere for a way to cancel that actually worked) I got a reply that started "Dear Mohammed" and was filled with half sentences.... the best part is thats not even my name. My real name still gets plenty of junk mail. Even after you cancel, you cant stop their emails and postal mails. Last time I tried to cancel (after searching everywhere for a way to cancel that actually worked) I got a reply that started “Dear Mohammed” and was filled with half sentences…. the best part is thats not even my name.

My real name still gets plenty of junk mail.

]]> By: Andrew Ferrier’s Blog » Blog Archive » Cancelled LOVEFiLM http://www.andrewferrier.com/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/comment-page-1/#comment-13250 Andrew Ferrier’s Blog » Blog Archive » Cancelled LOVEFiLM Sun, 21 Jan 2007 21:59:20 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/#comment-13250 [...] I’ve written many times before about the poor quality customer service I’ve received from LOVEFiLM, the UK’s largest DVD rental service, and those posts have solicited a lot of complaints from other people too. I’ve finally bitten the bullet and cancelled my account: a combination of frustration with poor delivery times, them never sending me the titles high on my list, and that they won’t allow me to freely suspend my account for a reasonable amount of time. It’s sad, as they used to provide excellent customer service when I first used them a few years ago (when they were small), but acquisitions and growth seem to have made them fat and lazy, and they no longer treat customers with respect - written examples are all over their website, including the veiled threats of continued charges in the cancellation process itself. [...] [...] I’ve written many times before about the poor quality customer service I’ve received from LOVEFiLM, the UK’s largest DVD rental service, and those posts have solicited a lot of complaints from other people too. I’ve finally bitten the bullet and cancelled my account: a combination of frustration with poor delivery times, them never sending me the titles high on my list, and that they won’t allow me to freely suspend my account for a reasonable amount of time. It’s sad, as they used to provide excellent customer service when I first used them a few years ago (when they were small), but acquisitions and growth seem to have made them fat and lazy, and they no longer treat customers with respect – written examples are all over their website, including the veiled threats of continued charges in the cancellation process itself. [...]

]]> By: Jonathan Little http://www.andrewferrier.com/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/comment-page-1/#comment-10440 Jonathan Little Tue, 02 Jan 2007 16:39:31 +0000 http://www.new-destiny.co.uk/andrew/blog/2006/12/17/customer-service-update-lovefilm-and-plusnet/#comment-10440 I am in the same boat. Since Screenselect and Lovefilm became one I have gotten thoroughly annoyed with the delivery times. I am at the stage now when I am trying to cancel the account... to do that you have to wait for some fool to answer the phone. They are too stupid to allow a simple 'cancel account' button on their website... the one they do have just gives a phone number. Unfortunately I do not know of a better online dvd service and so am going to have to be empty handed. Why did the people at Screenselect allow this to happen. Its taken me a month to watch the first season of 24 because of their slooooowww turnaround times. I am in the same boat. Since Screenselect and Lovefilm became one I have gotten thoroughly annoyed with the delivery times. I am at the stage now when I am trying to cancel the account… to do that you have to wait for some fool to answer the phone. They are too stupid to allow a simple ‘cancel account’ button on their website… the one they do have just gives a phone number. Unfortunately I do not know of a better online dvd service and so am going to have to be empty handed. Why did the people at Screenselect allow this to happen. Its taken me a month to watch the first season of 24 because of their slooooowww turnaround times.

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