Andrew Ferrier » shipping http://www.andrewferrier.com/blog Economics; Travel; Film; and Technology. Fri, 30 Jul 2010 14:00:00 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Threadless’s Customer Service http://www.andrewferrier.com/blog/2008/10/21/threadlesss-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=threadlesss-customer-service http://www.andrewferrier.com/blog/2008/10/21/threadlesss-customer-service/#comments Tue, 21 Oct 2008 08:00:41 +0000 andrewferrier http://www.andrewferrier.com/blog/?p=530
  • Ordered a t-shirt from Threadless.
  • It never turned up.
  • They offered to refund me in full, no complaints needed.
  • They also gave me a $5 voucher for future orders, bringing the whole deal even further into the red for them.

    • This is pretty excellent customer service. I struggle to see this happening in the UK.

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