Andrew Ferrier

• Ordered a t-shirt from Threadless.
• It never turned up.
• They offered to refund me in full, no complaints needed.
• They also gave me a $5 voucher for future orders, bringing the whole deal even further into the red for them.

This is pretty excellent customer service. I struggle to see this happening in the UK.

I grumbled to the nice folks at TripIt because I wasn’t eligible for their referral competition, so they sent me a T-shirt instead. So I think it’s only fair that I put in a good word for them:

1. Try it. If you travel a lot it’s invaluable.
2. It’s free.
3. It’s better than Dopplr.
4. Er… that’s it.