Andrew Ferrier

After three years of travel as a consultant to many cities across 14 countries, and many other personal trips and holidays, it seemed to be about time to write down what I’ve learnt about travel – both for work and pleasure. These tips are the guidelines I lay out for myself – which I don’t always follow – and they might not work for you. But I’ve found they’ve helped get more out of the places I visit, and I come back feeling like I’ve seen something of the world.

General

• Don’t be so English (applies only, of course, if you are English to start off with). Remember you are in a foreign country. In these places, people don’t expect you to apologize when they step on your toes (an idiotic habit I have yet to wean myself off). You should ignore the plaintive pleas of the tat salesman in the market or the high street, not apologize for him and give him an excuse to come back at you. But don’t be rude, either. Learning at least ‘please’ and ‘thank you’ in the local language, even if it’s a brief stop in a place you know nothing of, is respectful.
• Don’t be a skinflint. If you’re reading this, chances are you aren’t a penniless student (if you are, well, you might not find it so useful). A holiday costs money, and you’re not paying for your business trips. Get over this mental hurdle before you leave home and you’ll have a nicer time – don’t worry over the last penny of the tip (round it off) or the last bargained rupee in the market. Take taxis liberally and public transport when it’s an experience.
• Pad your schedule and plan in advance. Yes, the airport looked quiet when you arrived at 1am, but heading back at 4pm, it might not so much. Why not avoid the worrying and leave an hour early? I’d trade boredom for worry any day.
• Try Tripit.com and Wikitravel. They’ve both made my travel easier and smoother.
• Send postcards to those who will appreciate them. Generally, the younger generation are less impressed with these – after all, you’ve probably been on constant contact on Twitter and Facebook whilst you’ve been away anyway. But elderly relatives might still appreciate a postcard. Many hotels will provide everything you need – postcard sales, stamps, and will add to the outgoing mail. You have no excuse.
• Bring stuff to watch/listen to/read during the moments of boredom. These days, a netbook and a decent pair of headphones (I recommend Bose Quietcomforts) go a long way to covering all of these points when you are stuck at yet another airport gate, in a coach or taxi, or waiting to check-in.
• Treat the city as if you lived there – more of a state of mind than a specific recommendation, but if you are good at learning layouts quickly, or you are there for several weeks, this is recommended (and you can start to violate the ‘take taxis’ rule). Becoming a partial local means you can reduce the cultural non-participation guilt – you don’t feel the need to do something out-of-the-ordinary every night, and you can fraternise the places the locals do more comfortably.
• Make sure you have plenty of ways of paying – if you are at all nervous about somewhere you’re going, make sure you have plenty of ways of paying. (Multiple) credit cards, ATM cards, and cash (in US dollars as well as the local currency), in several pockets and bags, mean that you’ll be able to bargain or negotiate yourself out of pretty much any jam.
• Bring back nice gifts, if at all – if you bring back gifts, make them nice. That means no tat, and nothing bought at the airport. Otherwise, why bother? If you have no time, just bring back stories instead.
• Pack light – the benefits are obvious. Carry-on luggage only is the ideal, but liquid and size restrictions can make this tough. The lighter and smaller the better, though – you’ll navigate round the crowds quicker, and have less hassle with the inevitable stairs. Best to put in the time to learn how to pack compact.

Hotels

• Use your Concierge. Assuming you are staying in a nice enough place, you’ll have access to one (even if there isn’t one, most decent hotels should provide some assistance from the reception desk). Don’t be afraid to approach and ask for his advice or for help to solve a problem. After all, ’it’s a hotel, not a borstal‘. Concierges typically speak excellent English and their job is to help you enjoy your stay in the city – not just the hotel. Let them do the work of arranging things – it’ll be well worth the tenner you’ll feel obligated to tip them at the end of the trip. If they or the hotel mean you leave anything less than delighted, score them down on TripAdvisor. They deserve it.
• Stay in a hotel near where you’re visiting – this means that if you’re visiting a city, stay right in the centre. More hotel points at your favorite chain out-of-town? Ignore them. The cost and time saving is more than worth it.
• If the maid has done something nice for you, do something nice for her. Cue smutty joke. But, seriously, if they’ve put some freebies in your room, and you’ve been staying for a week, a small tip left on the bed when you check out is far from out of order.
• Be careful if staying with family and friends. This can be a good thing – your holiday feels more homely and you might get some good local advice. But be careful not to outstay your welcome and overindulge the favor. Lots of time cooped up with folks you don’t normally see all day, every day, can cause emotions to flare, and can damage your memories of your trip. It’s definitely inadvisable to do this when travelling on business, as your plans are rarely likely to be flexible.

Restaurants

• Avoid the tourist traps. This cannot be said enough times, and is especially tempting to violate when it’s late and you just want to go to bed. You know the signs when you see them – pictures on menus, English menus more prominent than the local ones, waiters hanging around outside to lure you in to over-lit, unchallenging food. If you want a nice trip, try and find a nice restaurant. Yes, every night. If you don’t feel like wandering around and taking a risk, ask in the hotel where’s good. Don’t beat yourself up over your cultural participation by making it ‘as local as the locals’ all the time (after all, they eat international food too) – but do put in the effort to find a place where the food at least tastes good.
• Don’t eat in the hotel restaurant. OK, occasionally this is alright – breakfast can be an exception, as well as when you’re really tired, or when the hotel restaurant is a notable gastronomic destination in itself (rare, and generally only to be found in 5* places). But generally, the food will be boring, the service poor, and you’ll pay through the nose.

Airlines

• Fly with a proper airline. This means no RyanAir (or whatever your local ‘couldn’t give a fuck’ alternative is). You’re on holiday, which means you’re there to enjoy yourself, or you’re on business, which means your company should fork out not to waste any more of your personal life than needed. This means you shouldn’t have to endure a gauntlet before you even get to your destination. Yes, airports are naturally depressing, security theater-filled, bureaucracies, but flying itself is fun, and a decent airline will smooth some of the pain out, especially if you fly enough to become a frequent flyer.
• Pick your seat in advance. This is particularly important for comfortable travel in long-haul economy. Many ‘proper’ airlines now allow you to select your seat as soon as you book (e.g. AA, and BA on some flights). Even if they don’t, you should then check-in online as soon as possible – you can still pick up your boarding pass at the airport if you haven’t got the option to print it straight away. seatguru.com is a quick-and-easy way to find the best seat on the plane.
• Don’t obsess over airline ‘privileges’. Generally, having ‘status’ on an airline alliance can be a good thing – business class check-in and lounge access, in particular, can be worthwhile. These are also the best chance of getting upgrades and reducing hassle. However, there are no guarantees. Sod’s law often has it that the obscure foreign destination you are in has no lounge, or just one check-in counter, or your status is ignored by a Kafka-esque drone who doesn’t understand the overly complex rules as well as you do. Don’t let it get to you – treat these things as bonuses to start off with, and you’ll have a more relaxed journey.
• Get on the airplane as early as you are reasonably allowed. You get to sit down and relax, and put your hand baggage away where it’s convenient for you. Yes, this means getting to the gate before boarding is announced. In fact, this principle applies generally in an airport – check-in early, get through security early, get to the gate early. Don’t leave it till the last minute and be surprised when your three carry-on bags need to be checked in.

I’ve had my TripIt Personal Calendar Feed specified as an iCal feed into Dopplr for some time, to keep the two in sync by adding every trip in TripIt into Dopplr automatically (I’d give up on Dopplr entirely, as it seems a bit overdesigned and buggy – but it is a bit shinier than TripIt and produces nicer stats, so I’m hanging on to using it against my better judgement). But unfortunately the folks at TripIt broke this integration recently by adding exact geographic locations to the feed. This caused Dopplr to be over-zealous and make the destinations too specific (regions of Madrid and Paris, for example – rather than the whole city).

So I wrote a Yahoo Pipe that fixes up the stream – by removing the exact geographic locations and any items that describe activities and not the trip. Feel free to use it if it’s helpful – the single parameter for the pipe is the URL of your TripIt Personal Calendar Feed, and you’ll want to grab the URL of the pipe as an iCal feed to specify in your Dopplr account.

Decent Hamburger restaurant in Kensington. Well worth a try. Another similar option is Tootsie’s, nearby.

I grumbled to the nice folks at TripIt because I wasn’t eligible for their referral competition, so they sent me a T-shirt instead. So I think it’s only fair that I put in a good word for them:

1. Try it. If you travel a lot it’s invaluable.
2. It’s free.
3. It’s better than Dopplr.
4. Er… that’s it.

I’m kinda undecided on the BAA break-up. The FT thinks it should definitely go ahead. But as a fairly strict libertarian, and therefore keen on economic freedom, I’ve always had a problem with monopoly break-up except in the most extreme of cases (and I’m not sure this qualifies).

Nevertheless, as my job now takes me onto an aeroplane more than I before, I’m curious and so I read the summary from the Competition Commission’s provisional report. I’m not sure I’m any the wiser, but there were some interesting facts and statistics embedded within:

• Gatwick’s proportion of business travellers is a mere 18%, far lower than I would imagine (I know it’s not strong on the transfer front, but normally appears to have many terminating flights to useful places, from what I’ve seen). By comparison, Heathrow’s is 40%.
• From the set of BAA-owned airports, only Heathrow and Aberdeen have above 20% of transferring passengers, with 34% and 21% respectively. Heathrow’s reputation as a hub is clearly deserved.
• BAA’s airports account for 60% of UK air passengers, but 90% in south-east England, and 84% in Scotland. Maybe there could be a local monopoly at work here, at least?

It’s interesting that the Competition Commission makes lots of slights about poor service, lack of responsiveness to the market, high prices, and so on. This seems a bit unfair. I’ve often wondered how one can gauge the degree of monopoly exploitation fairly, partly there’s rarely an accurate enough free-market alternative implementation to compare it to. The theory does dictate that a monopoly might happen, given some of the stats above, but saying that there is one is a much bigger stretch. This does make me think that perhaps a bit more laissez-faire might go a long way in keeping things market fair – although, as I think they hint at, a bit less regulation would help even things out too.

I’m beginning to enjoy transport in London almost as much as Richard. Got to Waterloo this morning to find that once again, the Jubilee line entrance was closed – this happened last Monday too. Not being a fan of taking replacement buses and braving the crowds with two large bags half-way across London, I copped out and got a taxi.

But what’s going on here? And why are TfL incapable of communicating with me when it does?

I generally consider myself to be a pretty liberal guy (in the old-fashioned sense). However, 24-hour doughnuts are testing my patience. Lots of London Tesco Express stores now seem to stock delicious Krispy Kremes, and to compound the evil, they do it at all times of day and night, just outside the hotels I tend to stay in. I think they are following me.

They should clearly be banned.

Being as I travel so much these days, I tend to eat out far more often than is good for me (quite literally). London, where I’m currently holed up for a few months, is generally an excellent location for a good selection of good places to eat, although it’s still challenging to find a good (and quick) meal every night. However, my hotel for this week and last (the above average Hilton Kensington) doesn’t exactly seem to be replete with places to dine.

So I was pleasantly surprised when I ventured a bit further up to Notting Hill this evening and found the Black and Blue. A basic but incredibly juicy steak definitely made my evening. Much better than yet another so-so Indian meal (the Bombay Bicycle Club is definitely over-rated). It’s re-affirmed my faith in moderately-budgeted expense accounts.

Fascinating. The sexy-but-basic Dopplr has obviously decided to take a wander into less-sexy-but-more-capable TripIt‘s territory and start doing parsing of forwarded confirmation emails from airlines, etc. It will be interesting to see how well they execute on it (I haven’t had an excuse to use the feature yet). I’ve been a fairly avid user of TripIt and so far have been a bit disappointed by Dopplr’s lack of functionality and innovation beyond its core idea. But should Dopplr truly become a tool for organising itineraries, it’ll be interesting to see which wins out. Dopplr’s certainly ahead on the publicity front.

Excellent little Italian place I found near Embankment and the Strand.

Plus, why is the price of hotel wifi in inverse proportion to its quality? Discuss. The Marriott I stayed in last week had unusable wifi (although the hotel was otherwise pretty good), whereas the Park Plaza this week (a.k.a cheap Radisson) has excellent free wifi (for IBMers). It’s got to be a strong factor for business travellers, yet most hotels clearly treat it as an afterthought.