Canon Beat PlusNet

Just so it doesn’t seem like I’m always grumbling about poor customer service, I’d like to point out that Canon have recently been very good. I got some dirt into my S80 digital camera when in Edinburgh about a month ago. I sent it back to Canon’s UK repair centre, half-expecting an argument about mistreatment. They cleaned it, readjusted some things, and sent it back to me, good as new. It took a month, which was a little longer than I’d hoped for, but they didn’t charge either, which I was expecting.

In general, my observations of Canon have been that they produce good, solid cameras (the S80 is an excellent camera for a serious amateur who doesn’t want the bulk of an SLR) and that they provide good service. I’d recommend them without hesitation.


[...] It appears that my problems with my Powershot may not be the result of mishandling after all; I’m a victim of the dreaded E18 error. This appears to be a design flaw in Canon compact cameras that they refuse to acknowledge the existence of (the fact that there’s an extensive Wikipedia page for the problem says it all). Numerous solutions have been suggested; I’ve tried taking the camera apart a little to clean out around the lens but got nervous and screwed it back together again. My last attempt will be to buy some compressed air in a can and try that. By the sounds of things, if Canon try to charge for repairs, I may just have to pay up. But this, combined with the fact that it appears they won’t honour their warranties worldwide (which means I cannot really buy a 400D here) means that my opinion of Canon has plummeted from their previous record with me. [...]