Just so it doesn’t seem like I’m always grumbling about poor customer service, I’d like to point out that Canon have recently been very good. I got some dirt into my S80 digital camera when in Edinburgh about a month ago. I sent it back to Canon’s UK repair centre, half-expecting an argument about mistreatment. They cleaned it, readjusted some things, and sent it back to me, good as new. It took a month, which was a little longer than I’d hoped for, but they didn’t charge either, which I was expecting.
In general, my observations of Canon have been that they produce good, solid cameras (the S80 is an excellent camera for a serious amateur who doesn’t want the bulk of an SLR) and that they provide good service. I’d recommend them without hesitation.