My recent posting regarding the Screenselect/LOVEFiLM merger elicited a lot of (mostly unfavourable) comments from strangers regarding LOVEFiLM’s poor service. So far I hadn’t seen any of that, but their website has just refused to downgrade my package (i.e allow me to reduce my spend with them). I’ve sent an email, but as others have pointed out, they have pre-prepared excuses ready about the high volumes of email they are getting (hint: this isn’t OK, LOVEFiLM, you should have expected it). We’ll see how fast this problem gets sorted: is this the start of a slippery slope which ends in me cancelling my account? Time will tell.