I’m home for the weekend after spending last week with an IBM customer in Zürich - I return on Monday. It’s my first time to the city, and my impressions are certainly mixed. Swiss efficiency is present throughout (with the exception of the so-far variable Swiss airline), with trains exhibiting to-the-second precision and an airport devoid of queues (Heathrow, you have a lot to learn). But my supposed 4-star hotel is a little lacklustre, and the city itself rather concreted and dull. Nevertheless, I had the best falafels I’ve ever eaten the other night, and next weekend I stay in Zürich, so maybe I’ll find something to change my opinion.