**Introduction to these pages**

These pages are designed to provide an introduction to Queueing Theory, which comes
under the general umbrella of Operations Research. We have covered both the theory and also discussed some practical
applications of Queuing Theory.
For ease of reference we have divided these pages into three main sections:

There is also an FAQ, by Andrew Ferrier and Henry Morgan, which answers
common questions on Queueing Theory, and which contains links to relevant pages in this and other websites.

Henry Morgan, 13 June 1999