usa

Threadless's Customer Service

2008-10-21
Ordered a t-shirt from Threadless. It never turned up. They offered to refund me in full, no complaints needed. They also gave me a $5 voucher for future orders, bringing the whole deal even further into the red for them. This is pretty excellent customer service. I struggle to see this happening in the UK.

LAX...

2008-05-11
… is as dismal as promised. JFK has definitely become my preferred transit airport (although O’Hare still has that delicious buttercrust pizza unavailable elsewhere in the world). The AA terminal here is pretty small (I think because there’s another terminal for its poor sibling, American Eagle), and since I’m stuck here for 4 hours, I’ve bought Admirals' Club access.

McCarran

2008-05-10
I’m sitting in the departure lounge at Las Vegas airport after attending an IBM internal conference for a week. Las Vegas is indeed as tacky as expected, and wouldn’t be first on my list of places to visit on holiday, although I’m thinking about making it part of my ‘road trip’ when I eventually get round to planning it (the short version is SF to Vegas across Death Valley, the long version is the length of Route 66 - I expect the result will be a mixture).

Gel 2008 and NYC

2008-04-29
I returned from New York City at the weekend after having spent a week there, partly on holiday and partly attending Gel 2008. Highlights of Gel for me were: Attending the Sphereplay workshop - I learnt a new physical skill in about 3 hours, a concept quite novel for me! I will definitely be ordering a sphere (it’s **not **a ball, it’s **not **a ball) to keep this skill going.